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Online Store Policy
 
Shipping
ProjectPOS.com ships only within the Continental United States and Canada. Shipping address must be a residential or business address. We will not ship to a PO Box.

We do not make profit on shipping and charge what the shippper charges us. The rates are usually very reasonable considering we only ship using FedEx and UPS. Weekend delivery is not available as part of standard shipping. We charge a default $10 or $15 shipping fee (on some items) but refund the extra money paid if shipper charges us less than the charged amount. If additional charge is required we will try to contact you, please see "Additional Shipping Charges" section below.

Ground Shipping is the default shipping method for Continental US

  • Faster shipment methods available: 2 Day, Overnight

Alaska & Hawaii Available Shipping Methods (2 Day). Canada Available Shipping Methods (UPS Standard)

All fully paid orders received by 4 PM Central Time are processed and shipped the same day in most cases

  • for back order items customer will be informed
  • a full refund will be issued if order is cancelled before order is shipped for back ordered items

Additional Shipping Charges (A sales representative will contact to confirm additional fees, failure to contact and confirm within 48 hours will result in order cancellation)

  • Orders with a gross weight over 50lbs will be subject to additional shipping fees
  • All orders not going ground will include additional shipping charges
  • Orders shipping outside the Continental United States may require an additional shipping charge and any     other applicable fees
  • Orders shipping outside the United States may be subject to brokerage fees, customs fees, and local     taxes. All fees are the responsibility of the receiving party. These fees vary by region and are not collected     by ProjectPOS.com. Please contact your local customs office for details.

 

Taxes
Texas State Law requires ProjectPOS.com to charge state sales tax to orders shipping to a Texas Address.
Canadian Law requires ProjectPOS.com to charge GST or HST to orders shipping to Canada
Orders shipping outside the Continental United States may require an additional shipping charge and any other applicable fees
 
Return Policy & Fees  (Request RMA)
Orders returned as "undeliverable" or "refused" will be charged a minimum $30 fee.
Freight charges:
Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items.

Unless noted below or in the product description, most products can be returned within 20 days from the date of invoice with an RMA. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account. Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Print heads, Media (labels, ribbon, receipt paper, etc.), Software or Symbol Service Contracts.

To receive credit, all products must:

1) be returned in their original packaging,

2) include all manuals, cables, warranty cards, etc.,

3) be clean, without scratches and resealed in a

factory fresh condition.
4) All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for
shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:
General Inventory Restocking Fees:
5% of purchase price (minimum $15) if a product(s) of equal or greater value is purchased as a replacement
10% of purchase price (minimum $35) if no replacement is purchased
*on orders over $2500, a restocking fee of up to 25% may be applied in certain instances
ProjectPOS.com Systems Restocking Fees:
All ProjectPOS.com Complete Retail and Restaurant Systems may be returned within 20 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis.
 
One unit is considered to be either a Main Register, a Back Office Station, or an Order Station. For all systems, the customer is responsible for shipping costs associated. Any products that are not in “Factory Fresh” or “Like New” condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by ProjectPOS.com.

Retail Systems
- $250 Restock Fee per Unit
Quick Service Restaurant Systems
- $350 Restock Fee per Unit
Dine-In Restaurant Systems:
- $450 Restock Fee per Unit
 
Professional Services Restocking Fees:
All professional services, including custom programming, card printing, and label printing are non-refundable.
DOA Policy
If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA request form within 7 days of product arrival. Most products (excluding software and consumables) can be returned if DOA within 15 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by ProjectPOS.com.